Recently there have been strong indications that our IT systems are being threatened. In the interest of security we have therefore shutdown all our IT related systems worldwide as a precautionary measure until the matter is investigated in detail.

At this time, our worldwide systems are being analyzed further to be sure the threat has been addressed appropriately. Of course, we will do whatever we can to solve this situation as fast as possible. However, even with the highest level of attention being given to this situation we expect that the complete analysis of our systems will not be finished until Tuesday May 26th. Unfortunately, there will be some delays in our operational processes which cannot be avoided.

In the US, this IT outage effects our email and phone system of our NY office. If you need application assistance or support, please contact a regional salesman, sales representative, or local distributor for your state. You can find local contacts on this page: https://www.schmersalusa.com/contact/usa/

Our Canadian office is available by phone: (519) 307-7540

Thank you for your understanding and patience.